FAQ

At Quirky Hearts, we strive to ensure our customers are completely satisfied with their purchases. If you need to return an item, you may do so within 30 days of the purchase date. To be eligible for a return, the item must be in its original condition, unused, and in the original packaging. To initiate a return, please present your receipt or proof of purchase. Refunds will be processed to the original method of payment within 5-7 business days after we receive and inspect the returned item. For more details, please visit our Returns page on our website or contact our customer service team.

At Quirky Hearts, we understand that our customers have diverse needs and preferences, so we offer a wide range of sizes to accommodate everyone. Our product line includes sizes from XS to XXL in most categories. We also provide custom sizing options for certain products to ensure a perfect fit for all body types. If you have any specific requirements or need assistance with sizing, our knowledgeable customer service team is available to help guide you through the selection process. Feel free to reach out to us for personalized recommendations and support.

At Quirky Hearts, we strive to ensure that all orders are processed and shipped promptly to meet our customers' needs. Typically, our shipping times are as follows: - **Local Orders:** If you're within the local area, you can expect your order to arrive within 3-5 business days after it has been processed. - **Domestic Orders:** For orders within the same country, shipping usually takes 5-7 business days, depending on the destination and current postal service conditions. - **International Orders:** Please allow 10-15 business days for international shipments, though this may vary based on customs and other factors outside our control. We are committed to providing reliable and speedy delivery. For the most accurate estimation, please check the shipping details provided during checkout or contact our customer service team for assistance.

Yes, at Quirky Hearts, we are committed to sustainability and ensuring that our products are responsibly sourced and produced. We prioritise eco-friendly materials and work with suppliers who adhere to ethical and sustainable practices. Our manufacturing processes are designed to minimise waste and reduce our carbon footprint, ensuring that we contribute positively to the environment while providing high-quality products to our customers. We believe in transparency and continuously strive to improve our sustainability efforts, so you can feel good about your purchases from Quirky Hearts.

At Quirky Hearts, we understand that our exclusive Quirky Hearts clothing line is both stylish and special to you. To keep your pieces looking vibrant and fresh, follow these care instructions! First, always check the care label for specific guidelines. Generally, Quirky Hearts clothing should be washed in cold water on a gentle cycle to prevent fading and fabric damage. Turn garments inside out before washing to protect any prints or decorations. Avoid using bleach or harsh detergents. For drying, lay your clothes flat or hang them to air dry; do not tumble dry as it can cause shrinkage or weaken the fabric fibres. If ironing is necessary, use a low heat setting and place a cloth between the iron and your garment. By following these steps, you can ensure your Quirky Hearts pieces stay lively and in great shape for a long time! Visit our store or contact our customer service for any further queries—happy styling!

Yes, Quirky Hearts offers gift cards, providing a convenient and thoughtful gift option for any occasion. Our gift cards can be purchased in various denominations and are redeemable for all products and services available at Quirky Hearts. Whether you're looking to give a flexible gift to a loved one or reward someone special, our gift cards make the perfect choice. They can be easily purchased online through our website. For more information or to make a purchase, please contact our customer service team.